Shoppe Star Seller Protection

Seller Protection

Built-in safeguards to help protect sellers from fraud, false claims, and unfair disputes—so you can sell with peace of mind.

Secure Payments

Buyer payments are securely processed through trusted payment systems, helping protect sellers from chargebacks, unauthorized transactions, and fraudulent activity.

Secure payments

Delivery Confirmation

Orders officially marked as delivered by the carrier are protected under our seller protection policies, even if a buyer later reports an issue without credible evidence or valid documentation to support the claim.

Delivery confirmation

Verified Buyers

Shoppe Star actively reviews buyer activity to detect abuse, address false or unsupported claims, and limit repeated refund manipulation, helping protect sellers and maintain marketplace integrity.

Verified buyers

Fair Dispute Review

Our support team carefully evaluates disputes to protect sellers, reviewing tracking information, communication history, photo evidence, and relevant account activity to ensure claims are supported and decisions are fair.

Fair dispute review

What’s Covered

- Items confirmed as delivered by the shipping carrier.

- Claims of non-delivery without carrier evidence.

- Unauthorized or fraudulent buyer transactions.

- False “item not as described” claims lacking proof.

- Buyer remorse returns outside approved return policies.

What’s covered

Seller Responsibilities

- Ship items within the stated handling time.

- Use accurate descriptions and clear photos.

- Package items securely to prevent damage.

- Provide valid tracking for shipped orders.

- Communicate professionally with buyers.

Seller responsibilities