Seller
Protection
Built-in safeguards to protect sellers from fraud, false claims, and unfair disputes — so you can sell on Shoppe Star with complete peace of mind.
Six pillars of
seller protection
Shoppe Star's Seller Protection program covers verified sellers against fraud, false claims, and unfair buyer behaviour across six key areas.
Buyer payments are securely processed through trusted payment systems, protecting sellers from chargebacks, unauthorised transactions, and fraudulent activity. Payouts are released weekly to your connected bank account once orders are confirmed.
Orders officially marked as delivered by the carrier are protected under our Seller Protection policies — even if a buyer later reports an issue without credible evidence or valid documentation. Always use tracked shipping through our Shippo integration.
Shoppe Star actively reviews buyer activity to detect abuse, address false or unsupported claims, and limit repeated refund manipulation. This helps protect sellers and maintains marketplace integrity for everyone.
Our support team carefully evaluates all disputes, reviewing tracking information, communication history, photo evidence, and relevant account activity to ensure claims are properly supported and decisions are fair to both parties.
- Items confirmed as delivered by the shipping carrier
- Claims of non-delivery without carrier evidence
- Unauthorised or fraudulent buyer transactions
- False "item not as described" claims lacking proof
- Buyer remorse returns outside approved return policies
To remain covered under Seller Protection, sellers must uphold these standards on every transaction:
- Ship items within your stated handling time
- Use accurate descriptions and clear, honest photos
- Package items securely to prevent damage in transit
- Provide valid tracking for all shipped orders
- Communicate professionally and promptly with buyers