Rewards FAQ

Find answers to common questions about Shoppe Star rewards.

Rewards & Points

How do I earn Shoppe Star rewards? ▼

You will earn rewards once your total purchases and/or sales reach $200 USD (before sales tax and shipping).

How do I redeem my rewards? ▼

Go to your account dashboard, open the My Points tab, choose the amount of points you’d like to redeem, and click Redeem. It’s fast and easy!

What types of rewards does Shoppe Star offer? ▼

Shoppe Star offers eGift cards, PayPal, charity, and instant bank transfers.

What types of retailers are your eGift cards available from? ▼

We offer eGift cards from department stores, restaurants, movie theaters, etc.

I live outside of the U.S. Do I qualify for the Shoppe Star rewards program? ▼

Yes. International sellers and buyers are eligible for our rewards program.

Are eGift cards available from retailers outside of the U.S.? ▼

Yes, we offer eGift cards from retailers worldwide.

What can I do if I live in a country where Shoppe Star rewards aren’t available? ▼

We’ll provide you with a Shoppe Star coupon equal to the value of your reward, redeemable on our website.

There is a retailer that I would like to redeem an eGift card from but I can’t find them on the rewards catalog. ▼

Suggestions for retailers are always welcome. We do our best to include retailers that our members like to patronize. Please submit a request here for consideration.

Do you offer physical gift cards as rewards? ▼

No, not at this time.

Why do you offer eGift cards rather than physical ones? ▼

eGift cards are easier to track and quicker to receive than physical gift cards. We want to make sure that our members receive their rewards in a timely fashion.

Do you offer Visa, AMEX, or MasterCard digital gift cards? ▼

Yes. We offer Virtual Visa digital gift cards for both our domestic and international sellers and buyers.

In what amounts are eGift cards issued? ▼

eGift cards are issued in increments of $10, $25, $50, & $100 USD or more. The maximum redemption amount for eGift cards is $2,000 USD.

I have both a customer and a seller account. Can I combine my points into one lump sum? ▼

Sure! To transfer your reward points from your seller account to your customer account, please complete the Reward Points Transfer form here.

What are the minimum and maximum limits for redeeming rewards? ▼

Rewards can be redeemed with a minimum of $10 USD and a maximum of $2,000 USD per transaction.

What if I want rewards worth more than $2,000 USD? ▼

The maximum amount you can redeem in rewards at one time is $2,000 USD. Larger redemptions will require multiple transactions.

Can Shoppe Star send my rewards to a 3rd party? ▼

No. We can only send your rewards to the email address listed on your profile. You are free to forward your rewards to whomever you like after you receive them.

Is there a time period in which I have to meet my sales/purchases requirement for my rewards? ▼

No. Regardless of how long it takes—whether one day or one year—you’ll qualify for rewards once your total purchases and/or sales reach at least $200 USD.

How long does it take to receive my rewards? ▼

Rewards are issued when a buyer confirms delivery or after the return period has expired. After the return period has expired, rewards are issued within 24 hours.

What happens if I lose my gift card? ▼

We cannot replace lost or stolen gift cards. Treat your rewards like cash. Gift cards are non-transferable, non-refundable and are not redeemable for cash.