Money Back Guarantee On Purchases

How It Works

We want every purchase on Shoppe Star to feel secure. That’s why eligible orders are covered by our Money Back Guarantee.

If something goes wrong with your order, you can request support through your account. Sellers are encouraged to resolve issues directly, but when that doesn’t happen, Shoppe Star steps in to help review the case and protect your purchase.

Eligibility

The Money Back Guarantee applies to eligible purchases made directly on Shoppe Star. To qualify, items must be returned in their original, undamaged condition and within the applicable refund window.

Certain items and situations may be excluded from coverage, including final sale or non-returnable items, custom or personalized products, digital or downloadable goods, perishable items, and orders returned outside the refund period. Items that have been used, altered, or damaged after delivery, or orders that violate Shoppe Star policies, may also be ineligible.

Refund Conditions

Refunds cannot be issued for purchases that fall outside the designated refund window or for items that do not meet our eligibility requirements. We encourage buyers to review eligibility before requesting a refund to ensure a smooth process.

Shipping fees are generally non-refundable; however, if an item arrives damaged, defective, or not as described, shipping costs will be refunded along with the item. Our goal is to make the refund process simple and fair, protecting your purchase whenever possible.