How It Works

Shop with confidence. Eligible purchases are automatically covered — no extra action required.
Report the issue. If the item never arrives, is not as described, or arrives damaged, start a return or contact support.

We’ll help resolve it. We’ll ask the seller to make it right — replacement, repair, or return.

Get your money back. If the seller can’t resolve the problem, we’ll step in and refund you.

Eligibility

Products must be undamaged. Items must be in the condition you received them. Products that are damaged by the buyer are not eligible for a refund.

Purchase method matters. Only orders completed through our website are covered.

Timing is important. Orders must fall within the allowed refund period. Make sure to request a refund promptly if an issue arises.

Some items may be excluded. While most purchases are covered, certain items or special promotions may not qualify. Check the full policy for details.

Refunds

Once your refund request is approved, the money is returned to your original method of payment.

Most refunds are processed within 5–7 business days.

Requesting a Refund

To request a refund, go to your Shoppe Star order page and select the eligible order.

Click the ‘Refund’ button and follow the simple step-by-step instructions to complete your refund securely.

Refund Conditions

Refunds are not available for orders outside the refund period or for non-eligible items.

Shipping fees may not be refundable unless the item was damaged or defective.

Start Your Refund

Fast, fair, and built to give you peace of mind with every purchase.

Request Refund