Money Back
Guarantee
Shop with confidence. Eligible purchases on Shoppe Star are backed by our Money Back Guarantee — if something goes wrong, we've got you covered.
We want every purchase on Shoppe Star to feel secure. That's why eligible orders are covered by our Money Back Guarantee. If something goes wrong with your order, you can request support through your account. Sellers are encouraged to resolve issues directly — but when that doesn't happen, Shoppe Star steps in to review the case and protect your purchase.
The Money Back Guarantee applies to eligible purchases made directly on Shoppe Star. To qualify, items must be returned in their original, undamaged condition within the applicable refund window.
Refunds cannot be issued for purchases outside the designated refund window or for items that don't meet eligibility requirements. We encourage buyers to review eligibility before submitting a request.
Shipping fees may be non-refundable depending on the listing. However, if an item arrives damaged, defective, or not as described, shipping costs will be refunded alongside the item.
Once a refund is approved, the amount is returned to the original payment method used at checkout. Processing typically takes 5–7 business days, though your financial institution may require additional time for the refund to appear on your statement.
Submitting a refund request takes just a few minutes through your Shoppe Star account. You'll receive an email update once your request has been reviewed.
- 1Log in to your Shoppe Star account and go to My Orders
- 2Select the order you wish to request a refund for
- 3Click "Request Refund" and follow the on-screen instructions
- 4Submit your request — you'll receive a confirmation by email
- 5If approved, your refund is issued to your original payment method within 5–7 business days
