Returns & Exchanges

RETURNS

Sellers are fully responsible for establishing their own policies for returns, refunds, and exchanges on every item they list for sale.

Sellers have the option to offer varying return policies or to refuse returns on specific items. It is imperative to review the return policy for each item that you intend to purchase.

If the seller agrees to accept a return or an exchange, please finalize the details with the seller before sending back the item for a smooth and hassle-free return/exchange process.

If the seller is unable to assist you, your next recommended step is to seek help from customer service.

Shoppe Star guarantees a full refund for qualifying orders in the event that an order fails to arrive, arrives damaged, or does not match the description.

If you have any further questions regarding returns, refunds or exchanges, please do not hesitate to contact customer service.

ABUSE OF OUR RETURN POLICY

If we decide that a member is abusing our return policy, they will be subjected to account suspension and forfeiture of their reward points.

Examples of abuse include:

-Selecting an inaccurate reason for returns

-Disregarding item conditions required for returns

-Requesting an excessive number of returns and exchanges

EXCHANGES

Sellers are not obligated to accept exchanges unless it is stipulated in their listing. We advise reaching out to the seller directly to inquire about making exchanges.

HOW TO REQUEST AN EXCHANGE

-Go to your Account

-Choose your order.

-Click on the “Support” button.

-Select the item that you want to exchange.

-Describe the reason for the exchange.

-Submit an exchange request.

REFUNDS

It’s not mandatory for sellers to issue refunds unless it is stated in their listing or the item(s) are not described as listed. We advise reaching out to the seller directly to inquire about any potential refunds.

HOW TO REQUEST A REFUND

-Go to your Account

-Choose your order.

-Click on the “Refund” button.

-Please select the option for either a partial or a full refund.

-Select the item(s) that you want to return.

-Describe the reason for the return.

-Submit a refund request.